topic Re: how to wipe data on broken screen on C5 Ultra? in C Series

how to wipe data on broken screen on C5 Ultra?

jack999 — Wed, 28 Dec 2016 11:10:33 GMT

hi
my screen are broken cant see at all (blank screen)
only can see the upper screen
so before i send my phone to repair, how to wipe my phone data completely?
not the photos, videos etch but sensitive data like facebook, instagram, gmail account where i didn't log out before my screen broke
and im not enabling the usb debugging so i cant mirror my screen to my pc
please help me

Re: how to wipe data on broken screen on C5 Ultra?

MarlonUk1 — Wed, 28 Dec 2016 11:21:58 GMT

have you tried Android device manager or my xperia service

Re: how to wipe data on broken screen on C5 Ultra?

jack999 — Wed, 28 Dec 2016 11:49:47 GMT

just tried it
how to know if my phone has been erased completely?
all i see some blue color on the top (that's the only part of screen that are not blank)
if i recall correctly that color are from the first thing we need to sign in after bought a new phone, right?

Re: how to wipe data on broken screen on C5 Ultra?

Uliwooly — Wed, 28 Dec 2016 18:12:10 GMT

@jack999

Try to use MyXperia or Android device manager and see if you can locate the phone, if you can't then it has been wiped out

Re: how to wipe data on broken screen on C5 Ultra?

jack999 — Wed, 28 Dec 2016 20:55:18 GMT

it said Location Unavailable

guess my problem is solved
thank you for both of you
really appreciate it

Re: how to wipe data on broken screen on C5 Ultra?

Uliwooly — Wed, 28 Dec 2016 21:28:25 GMT

@jack999

Anytime, just to be certain run XC and repair the phone.