topic Re: Sounds drops, 55xh9005 and HTG700 in Android TV

Sounds drops, 55xh9005 and HTG700

jutler123 — Thu, 05 Nov 2020 11:17:45 GMT

Hi,

Not sure if anyone else has the same setup, but I think there is a bug in the new android software. I have a 55XH9005 mated to a sony HT-G700. Updated the TV to the latest software, hence the new eARC feature is available to be enabled. Works absolutely fine, however, if I enable eARC, I get random sound drops from the soundbar. I will lose sound and the sound bar displays LPCM, and will then recover after about 40 second to a minute. If i do not enable eARC, it works fine and I dont get any sound drops. Anyone else experienced this? Is there an issue with the new software?

Thanks

Re: Sounds drops, 55xh9005 and HTG700

85IncTV — Thu, 05 Nov 2020 11:51:01 GMT

This same topic/behaviour has been described earlier in "New v6.0384 firmware update mutes randomly sound to soundbar"

Re: Sounds drops, 55xh9005 and HTG700

Joe_Dohn — Tue, 10 Nov 2020 11:23:34 GMT

Hi jutler123,

I've seen this mentioned on other threads and it seems that one of the popular solutions is to remove the TuneIn app from your TV.

Do let us know if this solves it for you.

- J.D.

Re: Sounds drops, 55xh9005 and HTG700

jutler123 — Tue, 10 Nov 2020 11:37:57 GMT

Hi J.D

Thanks for your suggestion, however I don't have the TuneIn app installed on my TV 😞

Re: Sounds drops, 55xh9005 and HTG700

Joe_Dohn — Tue, 17 Nov 2020 14:58:16 GMT

Try clearing the cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data) then hold the power button for ~5 sec to restart it.

Re: Sounds drops, 55xh9005 and HTG700

Pyscropticon — Mon, 02 Jan 2023 16:42:17 GMT

I have the HT G700 soundbar since November 2022.

When I connect my XBox Series X to my TV and TV to the HT G700

Every few minutes the sound drops out.with music apps (not movies)

I also use a PS5,

My TV is a LG 8K Nanocell.

I'm not a wizard at technology.

Plus with my Xbox /X The video setting ticks keep getting screwed up like 4K 60/120 HZ,

working one time and not at another.

I was thinking of trying to update the soundbar.

my version is something like 211111.

I am at a loose end.