topic BRAVIA CORE - Unable to log in in Android TV

BRAVIA CORE - Unable to log in

Rax-81 — Tue, 25 Jan 2022 21:16:45 GMT

Anyone else having issues? Obviously doesn't help if I can't remember log in details lol. Where I do go to get this resolved please?

Re: BRAVIA CORE - Unable to log in

Anonymous — Wed, 26 Jan 2022 16:30:17 GMT

Hey there,

I believe that they have an email for the Bravia Core issues: support-GB@sonypicturescore.com

Hopefully they can assist you.

Re: BRAVIA CORE - Unable to log in

Rax-81 — Thu, 27 Jan 2022 13:59:32 GMT

Thank you very much!

Re: BRAVIA CORE - Unable to log in

Anonymous — Thu, 03 Feb 2022 16:04:38 GMT

Of course! Always glad to help.

Re: BRAVIA CORE - Unable to log in

MTerry — Fri, 29 Apr 2022 18:34:36 GMT

Thank it us simply that I cannot find the Bravia core app to sign in on the tv

Re: BRAVIA CORE - Unable to log in

LightFoot — Fri, 29 Apr 2022 18:47:37 GMT

@MTerry wrote:
Thank it us simply that I cannot find the Bravia core app to sign in on the tv

Hi @MTerry What is the full model number of your TV and which country are you in?

Re: BRAVIA CORE - Unable to log in

cabdo86 — Fri, 30 Dec 2022 21:36:48 GMT

I'm having the same problem on a Sony A84J.

Re: BRAVIA CORE - Unable to log in

tuffty67 — Tue, 28 Feb 2023 09:35:06 GMT

I also have the same issue and I contacted support-gb@sonypicturescore.com over two months ago. No help has been provided and when I ask for an update, I get told that my case has been passed to the correct team and they will contact me as soon as they find a solution.

This problem has not been 'Solved!' merely passed on with the hope that we will stop asking for a solution!

Re: BRAVIA CORE - Unable to log in

Anonymous — Tue, 28 Feb 2023 16:10:53 GMT

Ugh, sorry to hear about that buddy, hopefully they get back to you ASAP.

Re: BRAVIA CORE - Unable to log in

ParisShamrock — Sun, 12 Mar 2023 21:03:31 GMT

Same problem here.First core app was freezing and now i cant connect like it lost my log in details.

Re: BRAVIA CORE - Unable to log in

Piscie — Wed, 15 Mar 2023 15:34:34 GMT

@ParisShamrock, if you're facing this issue with this app only, then I guess only Bravia core support can help in this matter. Their email is: support-GB@sonypicturescore.com

Re: BRAVIA CORE - Unable to log in

Hrm00153 — Mon, 31 Jul 2023 00:56:21 GMT

Actually the same, the Sony never replied, my model is Sony A84K

Re: BRAVIA CORE - Unable to log in

HannahEd01 — Tue, 01 Aug 2023 14:41:04 GMT

Hey there, did you email them on support-GB@sonypicturescore.com?

Re: BRAVIA CORE - Unable to log in

leveller — Thu, 28 Dec 2023 17:43:52 GMT

Bravia Core app is awful and drops login details frequently.

Re: BRAVIA CORE - Unable to log in

robbiebox — Mon, 18 Mar 2024 15:09:42 GMT

I have signed in to sony,says welcome etc .Go to bravia core..FAILED.using google and emails....

Re: BRAVIA CORE - Unable to log in

Anonymous — Thu, 28 Mar 2024 15:03:21 GMT

You can contact bravia core support on their email, they usually sort these kinds of issues.

support-GB@sonypicturescore.com

Re: BRAVIA CORE - Unable to log in

robbiebox — Thu, 28 Mar 2024 16:38:16 GMT

I have been in touch with support since i got tv.Have told me to knock VPN off,i have none installed.I have sky router with wifi connection through google account.Tv is logged in registered etc just the CORE,SAYS .
Registration Failed....after asking for date of birth in a weird format...(month/year)Ie..10/1976 ???.Never seen that before.Google account for google tv is fine on tv..first time...If you use other email,still get that date of birth thing.?????

Sent from Outlook for Android<>

Re: BRAVIA CORE - Unable to log in

tuffty67 — Wed, 17 Apr 2024 22:23:11 GMT

Sorry to hear you have joined the Bravia Core loop, and I am sorry to say
that if you end up like me then nothing you will do will result in you ever
being authenticated to access Core. Best advice I can give is forget about
it , until next time you buy a TV and then remember this experience and act
accordingly.

I never received any help from sony to access Bravia core and I eventually
gave up. Very disappointed in a company that I had always regraded as being
premier in regards to equipment and customer service.

Lucky for me the TV actually broke within the warranty period and was
replaced and guess what the Bravia Core worked on the new TV. It's
obviously very buggy software and they have no fix and no intension of
providing one.

PS the replacement TV has now showing dark shadows on the screen, way to go
sony!

Regards

Michael Scott Connolly

Re: BRAVIA CORE - Unable to log in

Anonymous — Tue, 23 Apr 2024 16:07:20 GMT

Hi @tuffty67

Have you tried to reach them using this email: support-GB@sonypicturescore.com