topic 5 Year Warranty in Android TV

5 Year Warranty

BroadmarshGeezer — Wed, 19 May 2021 15:51:19 GMT

I have just purchased a new XR-65A90J Android TV. I have registered it on the site giving the appropriate serial number. Is this all that needs to be done? Do I get an email from Sony?

Re: 5 Year Warranty

Piscie — Thu, 27 May 2021 15:02:05 GMT

Hi BroadmarshGeezer, try to contact Sony support directly just to be confirmed that it is registered.

Re: 5 Year Warranty

BroadmarshGeezer — Sat, 29 May 2021 10:31:10 GMT

Naturally, it is registered. It was just that I expected to get a confirmation email to the effect that the product was covered by their 5-year guarantee. Peace of mind.

Just about every other manufacturer does this.

Thanks

Re: 5 Year Warranty

Petebr — Sat, 29 May 2021 16:11:04 GMT

I didn’t with my a9 either - you have to contact them directly and they are prepared to send an email or written guarantee; but you’ll have to provide proof of purchase (vat receipt) and serial number screenshot (from the tv itself). I had to call them about 5 times, and you’ll wait several weeks, but persistence pays off.

You can contact Sony on 0207 365 2810 to request it.

Re: 5 Year Warranty

BroadmarshGeezer — Sat, 29 May 2021 16:24:18 GMT

Thanks. They (Sony) are poor at communication when it comes to follow-up action such as this.

In my opinion, they should do it automatically on registration.

Re: 5 Year Warranty

Joe_Dohn — Tue, 01 Jun 2021 14:08:29 GMT

Actually, there's a reason for this; unlike other manufacturers, Sony doesn't require you to register for the standard warranty.

The registration on the website is solely for keeping track/locking down the serial numbers to your account and getting updates/information specific to your devices.

And the reason you need to send the receipt is because there's a different kind of registration for the extended warranty, which can only be done directly through support.

It's painless and I actually prefer that to having to register every single warranty-protected product, but retailers usually don't even tell you that an extended Sony warranty needs registration; so I've seen this a lot (especially when new models are released).

Hope this helps!

- JD

Re: 5 Year Warranty

BroadmarshGeezer — Tue, 01 Jun 2021 15:45:28 GMT

Thanks. I am now even more confused by your answer.

What is a standard warranty?

What is an extended warranty?

Which one is the 5-year warranty?

If I need to send in the receipt for the warranty, to whom do I send it to?

THe address please?

Re: 5 Year Warranty

Joe_Dohn — Thu, 03 Jun 2021 13:33:20 GMT

The standard warranty is the regular 1-2 years that is supplied with any Sony purchase.

Extended warranty is anything you buy extra/5 years promotion which comes free with some TV models.

If you buy extra you get a code which you can register online yourself. As for the extended 5 years one, you'll need to contact the Sony support reps to have that registered.

Hope this helps!

- JD

Re: 5 Year Warranty

BroadmarshGeezer — Mon, 07 Jun 2021 19:45:14 GMT

The response back from Sony and the retailer by email is as follows for the XR65-65A90J:

Once the purchaser has created a Sony account, and registered the TV online it is recorded electronically and a 5-year manufacturer's warranty is supplied.

Thank you

Re: 5 Year Warranty

BroadmarshGeezer — Tue, 08 Jun 2021 07:54:45 GMT

Reposted because of a typo with the model type. Sorry!

The response back from Sony and the retailer by email is as follows for the XR-65A90J:

Once the purchaser has created a Sony account and registered the TV online it is recorded electronically and a 5-year manufacturer's warranty is supplied.

Thank you

Re: 5 Year Warranty

Joe_Dohn — Tue, 08 Jun 2021 14:19:15 GMT

That's incorrect information, but I understand why your store/retailer shared that since most other brands handle warranty that way (Samsung and LG for example).

Try reaching out to the Sony support reps directly though, any more digging in different places would just confuse things even more.

Hope this helps!

- JD

Re: 5 Year Warranty

BroadmarshGeezer — Tue, 08 Jun 2021 18:00:44 GMT

I see you are at variance with Sony. Some people have learnt something new today.

Perhaps you would enlighten us all about the facts?

Thanks.

Re: 5 Year Warranty

Pentium_Gladio — Fri, 25 Jun 2021 14:09:42 GMT

Hi BroadmarshGeezer,

After 30 days from purchasing your TV, you can contact the Sony support team to check the extended warranty for you. They can either amend and create it for you or just send you the document right away.

Regards,

Gladio