topic Re: What have you replaced your X85 with? in Android TV

What have you replaced your X85 with?

DaM3k0n — Mon, 07 Dec 2015 16:42:31 GMT

Curious to know what owners of the 55" x85 range, who have sent them back, had them replaced with?

I think theres no aqrgument about the image quality, but I just couldnt handle the constant freezes, reboots etc... Im armed with a Nvidia Shield to satisfy my Anroid needs, but just want a great screen for no more than £1.5k...

Re: What have you replaced your X85 with?

sonybox — Mon, 07 Dec 2015 17:35:50 GMT

I never experienced those problems with a 75" X85

The only complain I have is with Android TV interface is blurry compared to Android TV coming from any device hooked up to HDMI.

I would replace it with a Philips since they have Android TV but they don't have 75" models.

Or then a Samsung with some Android TV box. But I'm already using a Android TV device with my Sony Android TV anyway because of the app image quality, ironic right?

Re: What have you replaced your X85 with?

DaM3k0n — Tue, 08 Dec 2015 15:16:20 GMT

did expect more responses to this given how many people claim to have sent theirs back... and all the views!

Re: What have you replaced your X85 with?

Caledonian_TV — Sun, 13 Dec 2015 15:12:58 GMT

DaM3k0n wrote:
did expect more responses to this given how many people claim to have sent theirs back... and all the views!

Possibly because the only people reading the thread are those who still have a Sony Tv... Others, I suspect, will be done with Sony for life! - and are thus hardly likely to return to their forum!

Re: What have you replaced your X85 with?

Anonymous — Sun, 13 Dec 2015 18:20:53 GMT

@Caledonian_TV wrote:

Others, I suspect, will be done with Sony for life! - and are thus hardly likely to return to their forum!

Except that it is hard or impossible to avoid Sony. Like Google, Sony hasntegrated themselves into various products and markets unknown to many. The obvious ones are Sony Pictures and Music. Less obvious are: own an iPhone? Chances are it has a Sony lens. Sony provides many products and parts for the medical industry. Batteries for consumer products and electric vehicles. It even has its own bank!

Oh and their Tablets (Z4) is the best in the Android Market!

Re: What have you replaced your X85 with?

Caledonian_TV — Sun, 13 Dec 2015 18:31:42 GMT

No, actually, I don't own an iPhone... Quite deliberately!

And it's a Sony sensor... Not the lens itself... Which is also junk.

It matters not one jot what other markets they're in... With these sets - and some of the other rubbish that's been brought to my attention in the past few days - they're trashing their own reputation; which isn't uncommon in today's world of 'corporate monsters'... Rolex, Mont Blanc, Rolls Royce... Burberry (or 'Ned-burry' as it's known in Scotland) All modern-day garbage trading on an old-world legend.

And the fact that, as you say, they are (like the flu) hard to avoid doesn't lessen my point one iota...

Sony have gone from being the 'gold standard' in electronics to showing SPECTACULAR levels of incompetence; as such they're no better than any other no-name chinese junk... Why now would I pay twice the money for the same rubbish?

Re: What have you replaced your X85 with?

Anonymous — Sun, 13 Dec 2015 18:36:36 GMT

@Caledonian_TV wrote:

Why now would I pay twice the money for the same rubbish?

A question that only you can answer...

Re: What have you replaced your X85 with?

Caledonian_TV — Sun, 13 Dec 2015 18:54:48 GMT

I don't know if you're trying to be deliberately infuriating and obtuse Quinnicus.... Or if you simply lack the capacity to understand the concept of a rhetorical comment...

Certainly you're rubbing salt into the wounds of those who have had their trust in Sony betrayed by those who now call the shots there... As I have said before; the level of sheer incompetence evident in the UI design and engineering of the front end of these sets is such that really, the design team responsible deserve to have their careers ended...

Sony took me for a fool a few years back with the BD player I bought... I was daft enough to put that down to a rare level of error on their part and they got another chance with the set I have just bought.

As I've also posted before... That breach of trust will cost them circa £30K of business I personally now won't be doing with Sony Broadcast. - And I'll be VERY keen to earn those who seek my advice off Sony dsplay products. I'd reasonably hope to cost then in the region of £250K in the coming year - A drop in the ocean of course...

But then they will also have alienated others with 20, 30, 40 years of buying power ahead of them... And the FARCE that is the 2015 Android TV range will haunt them just a surely as Fiat still 'suffer' for the reputation their cars gained in the 70's for rusting out....

This is made all the worse by Sony's abject failure to sort out even basic issue with these sets... And their lack of communication with the customers they've let down so badly.... And all the 'drum beating' in the world doesn't change the fact that the once-great Emperor Sony is now parading about as naked as the cheek with which his sycophants try to draw attention away from his failings!

Re: What have you replaced your X85 with?

dazworld — Mon, 11 Jan 2016 17:35:14 GMT

I'm keen on knowing what happens with replaced TVs too.

I stupidly bought a 49x8509c in September, and have been extremely and I mean extremely unhappy with my purchase. Buggy-ness is the primary concern, so too misleading marketing with Sony selling the TV without advertised features (I bought it under the assumption YouView and HDD recording would be on the set; they were not when I bought it and it is still devoid of HDD recording).

I have made a list of issues on my phone, and have 30 - all nicely numbered. All relate to it not operating like a TV - to watch stuff reliably.

Do you know where I send this complaint letter which is long overdue? A call to Sony or email / address?

Thanks

Re: What have you replaced your X85 with?

Mick_D — Mon, 11 Jan 2016 20:26:15 GMT

Hi dazworld, really sorry to hear you've been unhappy with your BRAVIA purchase.

Sony do actively monitor the Community space and in many ways this is the best forum, should you wish to make your comments and complaints heard by the people who count

However you can always contact Sony customer support, who will pass on your concerns to the relevant department: http://bit.ly/19syq6C

Many thanks

Mick_D

Community Manager

Re: What have you replaced your X85 with?

dazworld — Tue, 12 Jan 2016 10:27:13 GMT

Thanks Mick,

I'm compiling the list of bugs and issues from my phone (33 at last night's count) and will contact customer support. Their response will dictate my view/decision on a Sony TVs for me for now and the future.

I don't like being lied to buy a BETA TV for £800 which is not fit for purpose (watching TV).

I'll copy my repsonse to Sony in this forum.

Darren

Re: What have you replaced your X85 with?

Patrandec — Tue, 12 Jan 2016 19:16:13 GMT

Mick, you've made five posts in a year despite being "community manager". Says it all really.......

Perhaps you could spend an hour or so in the main Android issues thread (now well over 4000 posts!) and let those who still have their expensive Sony TVs know why the UK has to wait three months for a desperately needed firmware update to fix the many problems?

I'm on the verge of giving mine back to Amazon as it is so unreliable. If I have to do this , then you've lost another customer for life.

Re: What have you replaced your X85 with?

Anonymous — Tue, 12 Jan 2016 20:45:08 GMT

@Patrandec

Hi there

It is not Mick's job to answer posts and solve issues on these forums. A community managers role is to moderate the forumand escalate certain issues to Sony where they see fit. Sometimes they will post to point forum members in the right direction.

Hopefully this explains things

Cheers

Re: What have you replaced your X85 with?

Patrandec — Tue, 12 Jan 2016 20:54:03 GMT

@Anonymous

Fair enough, thanks for clarifying. However, this begs me to ask a related question. It it would therefore be good to know, given how huge the main thread is, the lack of any recognition in that thread (apart from you of course, for which many thanks), and how many people have complained, whether any of Sony's community managers have actually escalated any of the issues......?

Re: What have you replaced your X85 with?

Anonymous — Tue, 12 Jan 2016 21:17:53 GMT

Hi there

I know it appears that no one is listening, as its generally a one way communication. That is: you guys to Sony. But not the other way around. However there are many internal Sony staff that has 'subscribed' to that main thread. I also actively read the posts too - however i have pulled out in replying. If there is a general trend of a specific issue - it normally does get flagged up.

The problem with that main thread of 4000+ posts (and this is by no means minimising the issues) is that there is alot of 'noise'. It is very hard to get to the guts of specific problems. But the best i can do is try to identify the problems and post it in another thread for investigation and feedback: all in order to hopefully inform the community, without it being lost in the 4000+ posts

https://community.sony.co.uk/t5/televisions/2015-android-tv-bugs-and-issues/td-p/2040020

I have some updates to post on that thread as of today, so will update it either tonight or tomorrow.

The other problem comes down to time. It takes time to fully investigate/replicate the problems in lab conditions, then figure out a fix. Even when fixef, it has to go through testing and get all sorts of pprovals before a patch or new firmware gets rolled out. I will agree though it is an exceptionally long time fore this to happen, especially when a firmware release is for EU and delayed for konths in the UK. This process needs to be quicker - but im not priveliged for that info.

Cheers