topic Re: kd65-xf9005 in Android TV

kd65-xf9005

stewartgordon4 — Thu, 28 May 2020 22:40:32 GMT

on top ofthe problem i am havingwith the connectionto the internet i have another problem when i watch disney+ appletv thru the amazon fire cube the dolby vision picture is very dark then i watch the disney+ app and the netflix app on the tv built in apps the dolby vision picture is still very dark

Re: kd65-xf9005

Pascale_F — Sat, 30 May 2020 10:00:34 GMT

Hi Stewart,

I'll look into this for you and see if I can find out. Someone else in the community may be able to advise in the meantime.

Thanks,

Pascale

Re: kd65-xf9005

Joe_Dohn — Tue, 02 Jun 2020 13:33:47 GMT

This seems a lot like a software glitch to me. Have you tried updating the TV to the latest software available? I believe it's currently v6.6555.

EDIT: Also try changing the brightness settings around using the Action Menu button once you have something playing (so it affects it directly, instead of a general change) and let us know the outcome of that.

Re: kd65-xf9005

stewartgordon4 — Tue, 02 Jun 2020 13:49:32 GMT

i have latest software v6-6555 i already spoke to sony they are saying there is nothing wrong with the tv the problem is with the apps i tried what you said i changed the brightness to max no change

Re: kd65-xf9005

Joe_Dohn — Wed, 03 Jun 2020 16:48:36 GMT

Have you tried contacting the service provider for any of the apps to see if there are any specific settings that might be causing this?

Re: kd65-xf9005

stewartgordon4 — Wed, 03 Jun 2020 16:52:28 GMT

yes but they refer me back to sony

Re: kd65-xf9005

Joe_Dohn — Fri, 05 Jun 2020 17:10:41 GMT

Can you show us some pictures of both Netflix and Disney+? I also forgot to mention this last time, but have you tried changing the HDR settings using the Action Menu button? I believe there are 2 or 3 options you can pick from.