topic Rif.: Remote control not working and stupidly did a factory reset in Android TV

Remote control not working and stupidly did a factory reset

penrith67 — Sat, 23 May 2020 20:31:11 GMT

I wonder if anyone can advise me?

I have a KD-55XF9005 and tonight the remote control suddenly stopped working. I did the usual things - changed the batteries, did various reboots of the TV, confirmed there was a light coming from the remote using my phone's camera (there was) etc.

I could still control the TV using my remote control app on my phone. But then I read somewhere to try a factory reset of the TV. So I did. And of course now I have a remote that doesn't work and the app on my phone no longer works because it's not paired with the TV, and I can't get beyond the first page of the setup menu and can't use the TV.

Can anyone offer any advice on how I get out of this pickle?

Is there any way to complete the set up using buttons on the TV? Will just getting a new remote solve everything or is the problem likely to be on the TV side?

Thank you very much if anyone can help.

Rif.: Remote control not working and stupidly did a factory reset

rooobb — Sun, 24 May 2020 07:06:13 GMT

If the remote is working than maybe is the tv receiver broken. You cannot do much in that case than to call the support . Setting it via the buttons is not an easy task but with much patience you may try

Rif.: Remote control not working and stupidly did a factory reset

penrith67 — Sun, 24 May 2020 07:37:33 GMT

Thank you for your reply but how do I set it using the buttons? For example, the first option in the setup is the language. How do I select without the remote working? I've tried all combinations of the 3 buttons on the back.

Rif.: Remote control not working and stupidly did a factory reset

Tonycv51 — Sun, 24 May 2020 09:13:39 GMT

Not sure if it will work but if you have a wired USB keyboard you could plug it in to see if that might allow you to set it up?

Rif.: Remote control not working and stupidly did a factory reset

LightFoot — Sun, 24 May 2020 19:31:13 GMT

Hi @penrith67

It is a long time since I performed a full reset but from memory doesn’t it prompt you to use a phone or tablet to complete the setup? I could be completely wrong (old age). The “official” app is “Android TV” by Google LLC.

Rif.: Remote control not working and stupidly did a factory reset

penrith67 — Mon, 25 May 2020 05:53:58 GMT

Thanks for the suggestion. Unfortunately the prompt to confirm the language is before the TV is connected to my network so I can't access it yet using the app. But cheers for trying to help.

Rif.: Remote control not working and stupidly did a factory reset

penrith67 — Mon, 25 May 2020 05:54:44 GMT

Thanks for your reply. I don't have a wired keyboard but will try to get hold of one. It definitely sounds worth a try.