topic Re: HDMI ports on 4k in Android TV

HDMI ports on 4k

dungpooh — Sun, 17 Nov 2019 15:59:45 GMT

New to 4K but a little confused to which ports support 4K content ie from sky q

Rif.: HDMI ports on 4k

Marino.Manolo — Sun, 17 Nov 2019 16:19:17 GMT

Ho @dungpooh,

which device you ask for?

Re: HDMI ports on 4k

DarranA — Sun, 17 Nov 2019 16:37:49 GMT

Hi dungpooh,

As others have asked, which device are you asking about?

Many thanks,

Darran

Re: HDMI ports on 4k

dungpooh — Sun, 17 Nov 2019 16:46:54 GMT

Hi Darren it’s on the BRAVIA tv 55”

Re: HDMI ports on 4k

DarranA — Sun, 17 Nov 2019 16:51:40 GMT

Thanks dungpooh, can you provide the model number too so we can ensure we are offering support for the correct model.

Regards,

Darran

Re: HDMI ports on 4k

LightFoot — Sun, 17 Nov 2019 16:54:44 GMT

@dungpooh wrote:
New to 4K but a little confused to which ports support 4K content ie from sky q

Hi @dungpooh

To answer your question precisely we need your TV model number (it starts with KD).

In general terms, the latest Sony 4K HDR TVs will support 4K in all 4 HDMI ports but only HDMI 2 & 3 will support 4K in enhanced mode (10 bit). However that really doesn’t matter with Sky Q as their 4K is broadcast in 8 bit. So HDMI 2 preferred leaving HDMI 3 (ARC) reserved for connecting a home theatre or Soundbar. You switch on Enhanced 4K signal format in the settings. Home -> Settings -> External inputs -> HDMI signal format -> Enhanced format.

Re: HDMI ports on 4k

dungpooh — Sun, 17 Nov 2019 19:27:30 GMT

Hi thanks for your reply you’ve confirmed my suspicions but is it right for the led at the bottom of the tv to be white??

Re: HDMI ports on 4k

LightFoot — Sun, 17 Nov 2019 19:36:32 GMT

@dungpooh wrote:
Hi thanks for your reply you’ve confirmed my suspicions but is it right for the led at the bottom of the tv to be white??

Hi @dungpooh The bottom led should be white. You can change the brightness or even turn it off in the settings. Home -> Settings -> Illumination LED.

Re: HDMI ports on 4k

dungpooh — Mon, 18 Nov 2019 21:39:45 GMT

Thanks for your info one last issue when I switch on sky q via remote from standby the tv will switch to HDMI 2 as it should however the tv will hesitate a little before the picture appears sometime the tv will not come on at all unless the power is disconnected

Re: HDMI ports on 4k

LightFoot — Tue, 19 Nov 2019 13:46:30 GMT

Hi @dungpooh To help you further, we will need the model number of your TV (it will start with KD-55).

Re: HDMI ports on 4k

dungpooh — Tue, 19 Nov 2019 16:41:17 GMT

Yeah hi it’s the KD55XG8796