topic Re: KD-49XE8396 Volume control in Android TV

KD-49XE8396 Volume control

Residentsteve — Mon, 04 Nov 2019 19:57:44 GMT

I have the following Sony Bravia tv

KD-49XE8396

since 2017 and recently after an android software update the remote seems to act a lot differently than before. It is not the battery’s I have changed them but some times it doesn’t react when I press it then it takes the volume up very high or low very annoying will this be fixed in a later software update or do I need a new remote?

Thanks in advance.

Re: KD-49XE8396 Volume control

Sean_Mc — Wed, 06 Nov 2019 17:05:24 GMT

Hi Steve,

Welcome to the Sony Community.

Have you tried a reset on your TV which should resolve this issue. You can see more details on how to perform this here.

Let me know how you get on.

Best wishes,

Sean

Re: KD-49XE8396 Volume control

Residentsteve — Sat, 16 Nov 2019 10:51:29 GMT

Hi Sean

Thanks for the reply unfortunately it is still the same after a factory reset. I have also tried new batteries, I think the fault seems to be more with the remote. Do you have a link where I could buy a replacement I have had the tv almost two years now, and I expect its probably not covered by the warranty now.

Steve

Re: KD-49XE8396 Volume control

The_Black_Rose — Wed, 20 Nov 2019 18:38:40 GMT

Hi Residentsteve,

Did you try changing the remote control batteries?

Cheers,
The_Black_Rose

Re: KD-49XE8396 Volume control

royabrown2 — Thu, 21 Nov 2019 08:13:46 GMT

@The_Black_Rose

He says he has, in the post you were replying to.

But we have only his word for that, of course.... 😜

Re: KD-49XE8396 Volume control

rooobb — Thu, 21 Nov 2019 11:06:51 GMT

A simple way to check an infrared remote is to point it to a smartphone camera....

Re: KD-49XE8396 Volume control

The_Black_Rose — Thu, 21 Nov 2019 11:26:31 GMT

Hi Royabrown2,

Apologies! I think I've missed that part. I'd say do a remote control camera test then as suggested by rooobb to know if that's the remote or the software of the TV.

The steps are available here: https://www.sony.co.uk/electronics/support/articles/00025283

Cheers,
The_Black_Rose