topic Re: android TV KD-55XE8577 Green line on the screen in Android TV

android TV KD-55XE8577 Green line on the screen

Roko10 — Sun, 17 Mar 2019 19:45:54 GMT

Hello,

I have Sony KD-55XE8577 with the latest updates. Here is my problem.

This green line is most visible on red color. The TV is still in warranty. What should i do? Is there any solution without having to visit the sony service ?

Re: android TV KD-55XE8577 Green line on the screen

LightFoot — Sun, 17 Mar 2019 20:14:14 GMT

@Roko10 wrote:
Hello,
I have Sony KD-55XE8577 with the latest updates. Here is my problem.This green line is most visible on red color. The TV is still in warranty. What should i do? Is there any solution without having to visit the sony service ?

Hi @Roko10 I suspect it will turn out to be a hardware problem which would mean a dreaded repair. To rule out a software issue have you tried a factory reset?

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55xe8577/articles/00122829

Re: android TV KD-55XE8577 Green line on the screen

Roko10 — Sun, 17 Mar 2019 22:07:31 GMT

Hi @LightFoot Thanks for your reply,

i am doing the factory reset right now. Do you think that i can get product replacement if it is hardware problem?