topic Rif.: problem with native video player on andriod 8 Oreo Sony 55XF9005 in Android TV

problem with native video player on andriod 8 Oreo Sony 55XF9005

Paolo188 — Mon, 18 Feb 2019 13:52:12 GMT

having problems with native vedo app after oreo update , video app crushes and stuggles to play 4K videos from external media sources , when VLC is used all is well , ive tried to clear app data but it seams to be a temprol fix ,

Re: problem with native video player on andriod 8 Oreo Sony 55XF9005

Pascale_F — Tue, 19 Feb 2019 19:44:29 GMT

Hi Paolo,

Welcome to the community.

I'll see if I can find this out for you. Maybe someone else in the community can help in the meantime.

Thanks,

Pascale

Rif.: problem with native video player on andriod 8 Oreo Sony 55XF9005

rooobb — Wed, 20 Feb 2019 09:37:12 GMT

If, as the nickname suggests, you are Italian you may find out a workaround for it waiting for a fix from Sony. The problem is only related to DTS audio tracks not to any 4K video.

https://community.sony.it/t5/televisori/bravia-android-tv-aggiornamento-oreo-bug-list/td-p/2575074

Rif.: problem with native video player on andriod 8 Oreo Sony 55XF9005

zlays84 — Wed, 20 Feb 2019 09:47:38 GMT

Not only DTS also AC3 aka Dolby Digital better yet any video file with multichanel audio 5.1 or 7.1 DTS or Dolby Digital will cause Video app to stop playing any other video file and even stop TV from outputting sound even after you switch back to TV Speakers...

Rif.: problem with native video player on andriod 8 Oreo Sony 55XF9005

rooobb — Wed, 20 Feb 2019 09:53:11 GMT

That is not what I see on my TV and are two different problems

One is related to dts that makes video crash the other is related to arc connection that makes the ht to emit no sound.

Two different workaround as well.

Rif.: problem with native video player on andriod 8 Oreo Sony 55XF9005

zlays84 — Wed, 20 Feb 2019 10:01:04 GMT

@rooobb wrote:
That is not what I see on my TV and are two different problems
One is related to dts that makes video crash the other is related to arc connection that makes the ht to emit no sound.
Two different workaround as well.

I use optical connection to my audio system...when I start watching a movie through Video app everything plays fine but as soon as I switch from TV speakers to Audio system to get DTS 5.1 or DD 5.1 video starts stuttering and then it stops and after that it wont play any video file multichanel or not...forcing me to restart my TV...

Anyway I hope Sony will come up with update soon to fix all this audio problems...

Rif.: problem with native video player on andriod 8 Oreo Sony 55XF9005

rooobb — Wed, 20 Feb 2019 10:04:11 GMT

Try using archos player while waiting for the fix

Rif.: problem with native video player on andriod 8 Oreo Sony 55XF9005

zlays84 — Wed, 20 Feb 2019 10:18:06 GMT

@rooobb wrote:
Try using archos player while waiting for the fix

Thanks for the tip,I've been using VLC but it wont send multichanel audio to my speakers...

I'll give it a try as soon as I'm back home...

Rif.: problem with native video player on andriod 8 Oreo Sony 55XF9005

Paolo188 — Wed, 20 Feb 2019 11:19:43 GMT

thanks Roob , though am not Itallian but i managed to traslate the thread , Sony needs to come up with a "bug"fix as its frastrating trying to enjoy good quality content

Rif.: problem with native video player on andriod 8 Oreo Sony 55XF9005

rooobb — Wed, 20 Feb 2019 11:30:38 GMT

Hi @Paolo188 as suggested while Sony is working on a fix, try enjoying Archos Player that works flawlessy and has a UI far better than the stock app

Rif.: problem with native video player on andriod 8 Oreo Sony 55XF9005

cielo1964 — Tue, 19 Nov 2019 07:09:29 GMT

Have same problem with native video player a total regression after upgarde with Firmware v6.6520 on model KD-49XF9005.

Very annoying that now not in a position to enjoy 4K content with DTS sound, more annoying is that this problem has been going on for nearly a year and till now Sony has not come-up with a fix.

I wonder if Sony really bothers to read these posts

Rif.: problem with native video player on andriod 8 Oreo Sony 55XF9005

rooobb — Tue, 19 Nov 2019 07:46:45 GMT

You should have a different problem may be with the movie you are using, since this bug was fixed already with fw 6.6510

Rif.: problem with native video player on andriod 8 Oreo Sony 55XF9005

cielo1964 — Tue, 19 Nov 2019 08:32:00 GMT

Nope I confirm that bug is not fixed on play back.

Native player stutters, and no sound when trying to watch video content that has DTS and 7.1 soundtrack even if content is just Full HD (1080)

Tried various content from my external media source and all the same result.

Did not have this problem before upgrade to firmware v6.6520 and had never installed v6.6510.

As to other players such as VLC etc available from app stores they either use the 5.1 sound track or no sound if content only has a DTS sound track stating issues due to licence.

Rif.: problem with native video player on andriod 8 Oreo Sony 55XF9005

rooobb — Tue, 19 Nov 2019 08:48:38 GMT

7.1 channel on DTS seems to me a lossless audio track, that cannot be playback by your tv. In this case you may use KODI that is able to extract the audio and convert it to PCM.

The tv is able only to manage lossy DTS/DD

Rif.: problem with native video player on andriod 8 Oreo Sony 55XF9005

cielo1964 — Tue, 19 Nov 2019 13:42:12 GMT

Dear rooobb, noted, since update native video player is no longer fully functional.

Had no problem in the past with any type of content I played on the native video player, simply cannot understand why Sony tries to fix something which is not broken and ends up breaking it . 🤔