topic Re: YouTube casting broken since recent update on KD55XD8005 in Android TV

YouTube casting broken since recent update on KD55XD8005

tifosi256 — Tue, 25 Sep 2018 11:32:50 GMT

I got a surprise firmware update on my old (2016 I think) Sony Android TV just a couple of days ago. It still seems to be 7.0 (but with the Android security updates for 1st August 2018), but had some fixes for HDR I think.

Apart from the perrenial bug of system menu sounds still coming from internal speakers even when a soundbar is connected, I'm now having issues casting YouTube videos from my phone to my TV.

The YouTube app on the TV itself is fine, and works 100% of the time, but trying to cast videos from my phone to the TV results in the TV just staying on the YouTube loading screen (and the phone reports it's trying to connect). I did manage to clear the cast app data and cache, and that fixed it, but the issue has come back less than 24h later.

Has anyone else got this? This was absolutely not a problem previously (it's a feature we make extensive use of).It definitely arrived with the last firmware (which of course I can't downgrade from).

Re: YouTube casting broken since recent update on KD55XD8005

stormyuk — Tue, 25 Sep 2018 12:09:38 GMT

See https://community.sony.co.uk/t5/android-tv/crhome-cast-in-youtube-d8005/m-p/2510503#M31213

"I have cleared cache and memory on the TV's built-in chromecast app, reboot the TV and set it again in the Google Home app on my phone and it seems that this procedure fixed the problem, until the next one..."

Re: YouTube casting broken since recent update on KD55XD8005

NickySTHLM — Tue, 25 Sep 2018 12:10:14 GMT

same on my KD-75XE9005 😞

Re: YouTube casting broken since recent update on KD55XD8005

stormyuk — Tue, 25 Sep 2018 12:36:04 GMT

@NickySTHLM wrote:
same on my KD-75XE9005 😞

See my post above yours.

Re: YouTube casting broken since recent update on KD55XD8005

tifosi256 — Tue, 25 Sep 2018 12:42:15 GMT

Thanks for this.

Are you able to expand a bit on some of those steps? I want to make sure I'm doing the right thing.

Re: YouTube casting broken since recent update on KD55XD8005

zer0ner0 — Tue, 25 Sep 2018 12:54:57 GMT

@tifosi256 wrote:
Thanks for this.

Are you able to expand a bit on some of those steps? I want to make sure I'm doing the right thing.

The issue is extended to various models.

As you can see in this thread (link given also in a post above) there is nothing you can really do:

Neither resetting the cache and memory on the TV's built-in chromecast app nor uninstalling the Chromecast built in app update (which I think created the problem) pose a stable fix to the issue.

Our only hope is that Google will respond with a hotfix asap.

Re: YouTube casting broken since recent update on KD55XD8005

stormyuk — Tue, 25 Sep 2018 12:57:52 GMT

I didn't do it personally as my XE9005 seems fine but,

On the TV, Press Home, Goto Setting at the bottom of the screen, select Apps in the menu on the right hand side, not sure exactly what the Chrome Cast App is called ChromeCast / Google ChromeCast / Google Cast Receiver something like that. Then select clear cache and clear data.

A video showing clearing apps on an older version of the TV, so the menu layout is slightly different to the XE9005 and I assume the XD.

https://www.youtube.com/watch?v=uuAL0yEHhCA

Re: YouTube casting broken since recent update on KD55XD8005

stormyuk — Tue, 25 Sep 2018 13:03:58 GMT

Apologies it seems the clear cache/data is only a temporary fix, the nuclear option of a full factory reset may work. Its odd that my XE9005 seems ok as that should be the same version as yours.

Re: YouTube casting broken since recent update on KD55XD8005

zer0ner0 — Tue, 25 Sep 2018 13:27:38 GMT

As already mentioned in both threads, resetting the chromecast built-in app's cache and memory solves the problem BUT ONLY TEMPORARILY. After an hour or so the problem is back.

It is a general issue and it has also been mentioned in other regional fora (e.g. greek avclub).

EDIT:

I am 99% that the problem occured after the latest chromecast built-in app update and not the FW update, since I remember chromecasting with no problem after the latest FW update. Unfortunately even downgrading chromecast built-in app does not work.

EDIT2:

Heads up, the issue concerns only youtube through chromecasting. Everything else (Netflix, Google Photos, TuneIn etc.) is chromecasting smoothly.

@stormyukCould it be that you did not get/install the latest chromecast built-in app update?

Re: YouTube casting broken since recent update on KD55XD8005

stormyuk — Tue, 25 Sep 2018 14:28:55 GMT

@zer0ner0 wrote:

@stormyukCould it be that you did not get/install the latest chromecast built-in app update?

This is probably exactly why thinking about it as I have my apps set to manual update only, for this very reason.

My chromcast app will be at the older version.

Cheers.

Re: YouTube casting broken since recent update on KD55XD8005

zer0ner0 — Tue, 25 Sep 2018 14:34:19 GMT

What is your version?

Re: YouTube casting broken since recent update on KD55XD8005

stormyuk — Tue, 25 Sep 2018 16:19:19 GMT

@zer0ner0 wrote:
What is your version?

Its 1.33.128811 Chromecast built-in.

Working ok. There is a version, August 30th, 1.33.133253 waiting to be installed which I wont do.

Re: YouTube casting broken since recent update on KD55XD8005

zer0ner0 — Tue, 25 Sep 2018 16:22:42 GMT

Thanks a lot.

Yes, don' t, it's probably buggy!

Re: YouTube casting broken since recent update on KD55XD8005

SnAkEs1210 — Wed, 26 Sep 2018 20:54:28 GMT

Fantastic, sony have messed this up for us all as well now. If it wasn't bad enough that external storage devices mounted as internal storage constantly unmount themselves or go read only, resulting in apps going missing, tv programs not being recorded or the tv crashing when trying to download new apps, they've now ruined the built in chromecast cast.

So, here's my experience so far. We have 3 phones in our household. My phone connects okay, my boys phone connects sometimes, when it wants to and my Mrs phone is generally okay as well.

The main problem that I am experiencing is when trying to connect multiple devices (one of chromecasts best features) originally, when I had guests round for a house party, I could start a playlist on my phone, others could then connect with their phones and add songs to the same playlist. Unfortunately now, if someone else connects their device, the previous device, along with the playlist gets kicked off and more often than not, it gets stuck on the youtube title screen. This happened at the last party I hosted so I switched to Spotify hoping that would solve the issue, unfortunately, it did not.

The only way I can get it working again is if I go into apps/chromecast built in and then unistall updates, clear data, force close and then restart the tv. This sort of fixes it temporarily, although it still seems buggy. For instance, connecting another device whilst one is already playing, results in the youtube title screen popping up and the current playlist pausing but then it will start to play again and the playlist will still be intact.

Unfortunately the chromecast built in app, automatically updates again causing everything to stop working again and there is no way to turn off these updates. I find the whole situation so frustrating and I've just about had enough of sony!!

Re: YouTube casting broken since recent update on KD55XD8005

stormyuk — Thu, 27 Sep 2018 08:48:53 GMT

@SnAkEs1210 wrote:

Unfortunately the chromecast built in app, automatically updates again causing everything to stop working again and there is no way to turn off these updates. I find the whole situation so frustrating and I've just about had enough of sony!!

My Chromecast (or any google apps) are not updating automatically, you can disable it here by following the instructions, I would advise doing this anyway as the ammount of times new versions drop which have issues is often.

Launch the Google Play Store application on Android TV
Navigate to the left so that the side panel is showing
Scroll down and select Settings
Navigate to Auto-update apps and select it
A pop-up will appear. Highlight Do not auto-update apps and select it

Re: YouTube casting broken since recent update on KD55XD8005

SnAkEs1210 — Thu, 27 Sep 2018 09:05:39 GMT

Oh really? Excellent, thank you so much. I have done this before with apps I have downloaded from the Google play store but I didn't realise that it stopped system apps from updating. I will certainly check this out later.

Re: YouTube casting broken since recent update on KD55XD8005

stormyuk — Thu, 27 Sep 2018 09:30:35 GMT

@SnAkEs1210 wrote:
Oh really? Excellent, thank you so much. I have done this before with apps I have downloaded from the Google play store but I didn't realise that it stopped system apps from updating. I will certainly check this out later.

I think we are talking about two different issues, Zer0 has pointed out that the Youtube casting has been broken by the Chromecast App, not the System Software on the TV. You can also disable System Software updates though.

See:

https://www.sony.co.uk/electronics/support/articles/00113306

Re: YouTube casting broken since recent update on KD55XD8005

SnAkEs1210 — Thu, 27 Sep 2018 09:37:49 GMT

Chromecast built in is a system app, it's preinstalled on your tv and you can't uninstall it. You can only uninstall updates made to the app.

If you go to the apps menu on your tv, you will see a list of downloaded apps, followed by a list of system apps. Chromecast built in is in the system apps list.

Re: YouTube casting broken since recent update on KD55XD8005

stormyuk — Thu, 27 Sep 2018 09:44:15 GMT

@SnAkEs1210 wrote:
Chromecast built in is a system app, it's preinstalled on your tv and you can't uninstall it. You can only uninstall updates made to the app.
If you go to the apps menu on your tv, you will see a list of downloaded apps, followed by a list of system apps. Chromecast built in is in the system apps list.

@stormyuk wrote:

Its 1.33.128811 Chromecast built-in.

Working ok. There is a version, August 30th, 1.33.133253 waiting to be installed which I wont do.

Chromecast updates are controlled by Google Play Store on the Android TV, it is as you say pre-installed at an older revision, so the first message about disabling updates will work, i've done it, and I have no issues with casting. (see quote above which details the version numbers).

Re: YouTube casting broken since recent update on KD55XD8005

SnAkEs1210 — Thu, 27 Sep 2018 09:45:05 GMT

Oh I see what you are saying, you are referring to switching off the automatic software update.

This is something entirely different to what I am asking. I want to turn off app updates for system apps