topic 2015 KDL-50W756C (Picture mode bug) EU in Android TV

2015 KDL-50W756C (Picture mode bug) EU

giorgosgs — Tue, 26 Apr 2016 11:47:35 GMT

I have reported the bug before in an other thread but it's not yet fixed in the latest update v3395.

Watch the video below to see that the picture mode setting is not permanend after standby.

The bug is 100% reproducable but you have to left the TV in standby for more than 4 hours.

https://vid.me/vA1E

In other words every morning I have to set the picture mode to my preferance.

THE BUG IS ONLY FOR THE FIRST OPENING AFTER NIGHT STANDBY

Re: 2015 KDL-50W756C (Picture mode bug) EU

alwhite40 — Tue, 03 May 2016 11:22:28 GMT

Same problem here.

I (and several other people) have reported the problem in at least two other threads, yet have had no acknowledgment of the problem from anybody 'official'. This really should be added to the bug list.

This is a very silly problem for a TV to have. Regardless of other problems a TV may have with more advanced features, is it really too much to ask that a TV can remember its picture settings?

Re: 2015 KDL-50W756C (Picture mode bug) EU

Anonymous — Tue, 03 May 2016 14:39:49 GMT

@giorgosgs - if your issue is related to: https://community.sony.co.uk/t5/televisions/feb-2016-update-android-auto-picture-broken/td-p/2112055. Then this has already been reported to Sony for them to fix.

Its also been added to the bugs list:

https://community.sony.co.uk/t5/televisions/2015-android-tv-bugs-and-issues/m-p/2124011#M41102

Re: 2015 KDL-50W756C (Picture mode bug) EU

Anonymous — Tue, 03 May 2016 14:48:04 GMT

@alwhite - your issue is related to the colour profile? Correct?

As seen in :

https://community.sony.co.uk/t5/televisions/bravia-43w805-android-tv-not-selecting-correct-colour-temperature/td-p/2126935

And:

https://community.sony.co.uk/t5/televisions/problem-with-sony-w75c-tv/m-p/2159529

The original person who posted about colour profile stated that it was fixed after a factory reset? Have you tried? If not, can you?

Cheers

Re: 2015 KDL-50W756C (Picture mode bug) EU

alwhite40 — Tue, 03 May 2016 15:08:21 GMT

@Quinnicus wrote:

@giorgosgs - if your issue is related to: https://community.sony.co.uk/t5/televisions/feb-2016-update-android-auto-picture-broken/td-p/2112055. Then this has already been reported to Sony for them to fix.

Its also been added to the bugs list:
https://community.sony.co.uk/t5/televisions/2015-android-tv-bugs-and-issues/m-p/2124011#M41102

I can't speak for @giorgosgs, but I don't think he is referring to the Auto Picture mode problem. That appears to be a seperate problem and is not related to the TV not retaining colour temperature settings per se, but rather the presets getting stuck on previous settings.

I don't use Auto Picture mode at all (not least because it doesn't appear to work), so I have it switched off. However, I still get the problem with the TV not retaining colour settings.

Re: 2015 KDL-50W756C (Picture mode bug) EU

Anonymous — Tue, 03 May 2016 15:19:52 GMT

Hi alwhite40

Gotcha, now im clear - two separate issues.

Did you do that factory reset according to these instructions:

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/66442/kw/

Cheers

Re: 2015 KDL-50W756C (Picture mode bug) EU

alwhite40 — Tue, 03 May 2016 15:23:07 GMT

@Quinnicus wrote:
@alwhite - your issue is related to the colour profile? Correct?

As seen in :
https://community.sony.co.uk/t5/televisions/bravia-43w805-android-tv-not-selecting-correct-colour-temperature/td-p/2126935

And:
https://community.sony.co.uk/t5/televisions/problem-with-sony-w75c-tv/m-p/2159529

The original person who posted about colour profile stated that it was fixed after a factory reset? Have you tried? If not, can you?

Cheers

Yes, same problem, or it certainly sounds the same.

I had the same problem on my first W805 (returned due to build quality and cosmetic issues) and on the replacement. I have done multiple factory resets on both TVs, both before and after updating to the latest firmware.

I can work around the problem by doing any of the following when the problem exhibits itself after coming out of standby:

- Go back into standby, then come out of standby again.

- Select another picture preset, e.g. Cinema Home, then select my desired preset, i.e. Cinema Pro

- Select another input, e.g. Digital TV, then go back to the desired input, usually HDMI4.

- Select the Colour temperture option - if I recall correctly, the TV changes to the correct colour temperature as soon as I press select on the Colour temperature option

All these solve the problem for the duration of a day/night's viewing, but obviously it's not ideal having to do one of the above every time I switch the TV on.

Re: 2015 KDL-50W756C (Picture mode bug) EU

alwhite40 — Tue, 03 May 2016 15:25:07 GMT

@Quinnicus wrote:
Hi alwhite40

Gotcha, now im clear - two separate issues.

Did you do that factory reset according to these instructions:
http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/66442/kw/

Cheers

Yes, just like that.

Re: 2015 KDL-50W756C (Picture mode bug) EU

Anonymous — Tue, 03 May 2016 15:47:09 GMT

Hi @alwhite40

I have added this issue to the bugs list and have informed Sony of this issue.

https://community.sony.co.uk/t5/televisions/2015-android-tv-bugs-and-issues/m-p/2175704#M44073

Cheers

Re: 2015 KDL-50W756C (Picture mode bug) EU

giorgosgs — Wed, 04 May 2016 08:39:16 GMT

I have tryied several times to explain the problem the last few months in the other threads...

I am really tired to check every few days in the forum to find a solution for this problem.... I like the way you discribe how a SMART TV can be a DUMP TV because of several liitle bugs...

This is a very silly problem for a TV to have. Regardless of other problems a TV may have with more advanced features, is it really too much to ask that a TV can remember its picture settings?

I did the video above just to be sure everyone will understand what the problem really is.

I have followed all the resolutions other people recommended but nothing works..... hoping for Sony tech guys to fix this in the next update.

Re: 2015 KDL-50W756C (Picture mode bug) EU

MiCal1967 — Wed, 04 May 2016 18:13:35 GMT

Giorgo

You mean that:

You select an input e.g. HDMI4/ARC connected to a BD Player and watch a movie.
Select Picture mode e.g Cinema pro
Re-select Auto Picture Mode and set to Auto again because after selecting Cinema Pro this goes automatically to OFF.
Turn OFF TV(STBY) for 10 minutes.
Turn ON TV from STBY. Select HDMI4/ARC again.

Then Cinema Pro is lost? Is that what you mean?

Re: 2015 KDL-50W756C (Picture mode bug) EU

giorgosgs — Wed, 04 May 2016 18:29:26 GMT

Auto Picture Mode is off

The issue has to do with the picture mode which is lost after stand by for x time.
For all inputs and TV

You can see in the video from 0:37 to 0:41 that the picture temprature changes for the same profile Cinema Home

Re: 2015 KDL-50W756C (Picture mode bug) EU

alwhite40 — Wed, 04 May 2016 18:32:34 GMT

@MiCal1967 wrote:
Giorgo

You mean that:
You select an input e.g. HDMI4/ARC connected to a BD Player and watch a movie.
Select Picture mode e.g Cinema pro
Re-select Auto Picture Mode and set to Auto again because after selecting Cinema Pro this goes automatically to OFF.
Turn OFF TV(STBY) for 10 minutes.
Turn ON TV from STBY. Select HDMI4/ARC again.

Then Cinema Pro is lost? Is that what you mean?

This bug has nothing to do with Auto Picture mode.

It occurs when Auto Picture mode is disabled completely.

Re: 2015 KDL-50W756C (Picture mode bug) EU

MiCal1967 — Wed, 04 May 2016 19:30:42 GMT

@alwhite40

@giorgosgs

Did you try completely disabling auto sync for external devices? Just a suggestion

Giorgo this happens to DVB-T too? I remember this issue at December's firmware that was solved, at least for my KD-55X8508, with February firmware. I didn't notice yet at latest April's firmware.

Re: 2015 KDL-50W756C (Picture mode bug) EU

giorgosgs — Thu, 05 May 2016 07:56:38 GMT

@MiCal1967I am not sure what DVB-T is exactly.... if it is the national digital TV Signal it's happens to DVB-T to.

If it is an extra device for satellite or something similar no I never had one.

Re: 2015 KDL-50W756C (Picture mode bug) EU

MiCal1967 — Thu, 05 May 2016 09:50:36 GMT

@giorgosgs

Maybe it was a wrong expression. When I wrote DVB-T, I meant Digital(TV).

Digital uses a DVB-T receiver which is embended inside our TV's.

As I understand this also happens to Digital(your channels).

Have you updated to latest firmware(v3395) ?

Re: 2015 KDL-50W756C (Picture mode bug) EU

sonyfan0012 — Thu, 09 Mar 2017 00:23:23 GMT

Ain't anyone going to help us??

Re: 2015 KDL-50W756C (Picture mode bug) EU

joeldeluxe — Thu, 09 Mar 2017 08:31:59 GMT

I have been running the Expert 1 setting with 50W805C without issues. I'm now running Android 6.0 and got a great picture quality. Have you updated the software? Here's a great guide for settings that I use:

http://www.rtings.com/tv/reviews/sony/w800c/settings

Re: 2015 KDL-50W756C (Picture mode bug) EU

sonyfan0012 — Thu, 09 Mar 2017 14:17:54 GMT

Yes I did. Did nothing for me.

Re: 2015 KDL-50W756C (Picture mode bug) EU

sonyfan0012 — Wed, 26 Jul 2017 15:53:43 GMT

The FIX

Let's see if it works for you guys. is simple. leave all inputs, tv, bluray, youtube, other inputs, everything calibrated the same. go to the settings page, the to the picture settings while on this page with big icons, change the picture to VIVID and calibrate everything on it to MIMIC the picture configurations of your other inputs.

FIXED!