topic Re: What causes the info banner to appear? in Android TV

What causes the info banner to appear?

hungledink — Mon, 19 Feb 2018 19:27:21 GMT

Have a KD-XD8088. Got my pc connected to hdmi 3 with enhanced hdmi switched on.

I have an issue whereby the info banner appears every so often, only when my pc is the input.

Why might this this be happening? Tried various combinations of graphics card and cables and the problem seems to happen with everything.

Re: What causes the info banner to appear?

Sean_Mc — Tue, 20 Feb 2018 15:42:31 GMT

Hi there,

Sounds to me that your TV might be in demo mode.

Try exiting by -

Press the ACTION MENU button on the remote control and select [Suspend Demo]. Then, press the HOME button on the remote control and select [Settings] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode].

Let me know if this helps.

Best wishes,

Sean

Re: What causes the info banner to appear?

hungledink — Tue, 20 Feb 2018 19:38:11 GMT

Wasn’t in demo mode but switched it on then off again for good measure.

Only happens when I have my pc connected into hdmi 3.

Re: What causes the info banner to appear?

Pascale_F — Tue, 20 Feb 2018 20:01:33 GMT

HI hungledink,

Please contact Sony Support here for further assistance with this.

Thanks,

Pascale_F

Re: What causes the info banner to appear?

hungledink — Tue, 20 Feb 2018 20:04:56 GMT

I have and they told me to turn the info banner off rather than try and work out why it was happening or how to fix it.

Re: What causes the info banner to appear?

Sean_Mc — Thu, 22 Feb 2018 10:10:47 GMT

Hi hungledink,

Can you please send me your case ID?

Thanks,

Sean Mc

Re: What causes the info banner to appear?

hungledink — Tue, 27 Feb 2018 18:12:46 GMT

Do you want the case number on here or via direct message?

Re: What causes the info banner to appear?

Sean_Mc — Wed, 28 Feb 2018 10:02:51 GMT

Hi again,

Can you send it via a direct message, please?

Thanks,

Sean

Re: What causes the info banner to appear?

hungledink — Sat, 03 Mar 2018 20:53:01 GMT

Had sky q installed today the issue is happening with that as well. Definitely an issue with the tv and the 4K resolution

Re: What causes the info banner to appear?

JamesTV — Mon, 18 Mar 2019 12:35:29 GMT

Sony does not give solution. It was a very bad experience with support team. They purposed:

1. Press info button to make the popup disappear (I am not going to press the button twice every minute).

2. Disable info banner in menu (they should know my model does not give the option)

3. Connect another PC (I am not going to buy another PC, it is brand new and not cheap)

My purpose is (PC Windows 10 connected HDMI to TV KD-65XE7096😞

- Keep HDMI connected

- Go to Sound settings in Windows and disable sound output in TV (right click and disable). Sound remains on PC.

- Output sound through headphones to speakers (not tried to send headphones output to TV but I think it should work)

Info popup disappeared. I know it is not a optimal solution but I prefer rather than the banner appearing twice every minute. Also purposed solution for removing info banner from those TV that have the option is a cosmetic solution.

Hope it can help to someone.