topic Re: KD-55XD8599 random resets in Android TV

KD-55XD8599 random resets

mm0wkj — Wed, 31 Jan 2018 11:46:46 GMT

KD-55XD8599 randomly resets and powers off after last update.

Can be on TV, DVD, Sattelite or built in apps. Resets without warning with sound cutting out and just shutting down.

Happens every 2-3 days.

Factory rest done twice. No difference.

Running software PKG3.935.0140EUB

Sean_Mc — Thu, 01 Feb 2018 09:58:48 GMT

Hi mm0wkj,

Welcome to the Sony Community.

Please take a look here for details on how to resolve this issue.

Let me know how you get on?

Thanks,

Sean Mc

mm0wkj — Fri, 02 Feb 2018 10:37:10 GMT

Didnt work. This isnt the issue. Its a firmware update problem since the December release. Didnt do it before that update.

Now had 2 Android system hang ups with 'Google app has stopped' warning on screen.

Is there a download/link for older firmware so I can downgrade until a fix is found?