topic Betreff: Issue with Bravia TV - red light? in Android TV

Issue with Bravia TV - red light?

Lelly123 — Sat, 09 Dec 2017 18:20:09 GMT

Hi all

I am new to this but I need a bit of help please? Our tv was working fine yesterday I never noticed anything different about it and switched it off as normal last night. When I switched it back on this morning, it came on with the green light at the front as normal, then it changed to solid red. It's working fine, I can get guides up etc but this light is normally green? I have searched the internet for any ideas but all the discussions talk about a blinking red light, and mine stays solid. I have an 8 year old son and I'm wondering if he has pressed something by accident? Any guidance appreciated!!

Betreff: Issue with Bravia TV - red light?

IamNic — Sat, 09 Dec 2017 21:07:42 GMT

Hi @Lelly123,

the online user count you see when you scroll down includes the logged in users of all European Sony Communities.

If your post has not yet received a reply, that means, that no one knows (yet) what to reply to your post.

No reason to be worried and open a second thread which points to this one (which I removed by the way).

- Nic

Betreff: Issue with Bravia TV - red light?

Lelly123 — Sat, 09 Dec 2017 21:16:14 GMT

Hi IamNic

Wow I'm surprised if there are all those people logged in that no one has come across this before!....Trust me....

I see you are classed as an Expert. Have you not come across this either??

Betreff: Issue with Bravia TV - red light?

IamNic — Sat, 09 Dec 2017 21:42:48 GMT

Hi @Lelly123,

each "Expert" has a certain kind of product they are experts for and I am not the TV expert

Sorry to disappoint you.

- Nic

Betreff: Issue with Bravia TV - red light?

Lelly123 — Sat, 09 Dec 2017 21:59:02 GMT

Hi Nick

Oh I'm not disappointed. I'm sure you are an Expert at something.

I will just have to wait for a proper tv expert , but hey, thanks for your guidance!

Re: Issue with Bravia TV - red light?

LightFoot — Sun, 10 Dec 2017 14:00:49 GMT

@Lelly123 wrote:
Hi all
I am new to this but I need a bit of help please? Our tv was working fine yesterday I never noticed anything different about it and switched it off as normal last night. When I switched it back on this morning, it came on with the green light at the front as normal, then it changed to solid red. It's working fine, I can get guides up etc but this light is normally green? I have searched the internet for any ideas but all the discussions talk about a blinking red light, and mine stays solid. I have an 8 year old son and I'm wondering if he has pressed something by accident? Any guidance appreciated!!

Hi @Lelly123. I just been playing with the recording facility on my KD55XE9305 and quess what. When I set up a timer recording the light changes to solid red.

Re: Issue with Bravia TV - red light?

Lelly123 — Sun, 10 Dec 2017 14:09:46 GMT

Hi thanks for your reply. That's really interesting. Can you tell me how you set the timer and I will see if that's what happened. I will try and cancel any timer recording if there is one on there.

Thanks

Re: Issue with Bravia TV - red light?

Mooly01 — Sun, 10 Dec 2017 14:45:01 GMT

You would only be able to record if a USB drive has been connected and configured. It sounds like you are not familiar with recording on the TV and so I would assume you haven't set it up as such.

Have you tried a 'soft reset' which reboots the system. Usually done by pressing and holding the power button on the remote control for six or more seconds.

Re: Issue with Bravia TV - red light?

LightFoot — Sun, 10 Dec 2017 14:48:54 GMT

@Lelly123 wrote:
Hi thanks for your reply. That's really interesting. Can you tell me how you set the timer and I will see if that's what happened. I will try and cancel any timer recording if there is one on there.
Thanks
L

Hi @Lelly123. I am using the Sony TV Guide (Youview disabled). Simply press Guide and move to the left of the Guide until the menu appears. Timer list will show any scheduled recordings.

Re: Issue with Bravia TV - red light?

Lelly123 — Sun, 10 Dec 2017 16:08:10 GMT

Hi thanks for your suggestion. I got the guide up but it says nothing anywhere about recordings on my tv. It is purely a programme guide. I have never recorded anything on it before but my son could have pressed something I suppose? Any other ideas?

Thanks

Re: Issue with Bravia TV - red light?

Lelly123 — Sun, 10 Dec 2017 16:11:31 GMT

Hi thanks for your suggestion. I tried this and the tv went off the light turned green but when it came back on automatically when 'Sony' appeared on the screen the light remained green then turned red again. It is still on solid red. Aaaargh!!!

Thanks

Re: Issue with Bravia TV - red light?

LightFoot — Sun, 10 Dec 2017 17:00:15 GMT

Hi @Lelly123. Perhaps a factory reset. Depending on your model it will be something like:

https://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/66442/knowledgebase/1/

Re: Issue with Bravia TV - red light?

jumpsuit — Sun, 10 Dec 2017 18:04:46 GMT

Hi @Lelly123

A constant red light on some Bravia models indicates that it is in standby / power off.

(Which is very odd if you're screen is still on etc.)

Which model TV do you have?

Re: Issue with Bravia TV - red light?

Lelly123 — Sun, 10 Dec 2017 18:57:22 GMT

Hi thanks for your reply.

Yes the red light is the same as the stand by light but the tv is working fine??? I've tried a soft reset as someone else suggested but no joy. The model number is KDL-40R553C

Re: Issue with Bravia TV - red light?

Mooly01 — Sun, 10 Dec 2017 19:21:37 GMT

I suggested the soft reset which as that has not worked leaves you with a factory reset as suggested above.

I would advise disconnecting ALL external equipment that you have connected as well, just leave the standard aerial connected.

On the recording question... that could only have been a poosibility if you had at some point purposely connected a suitable USB drive and then configured that drive in the menus to be used as a place to store recordings. If you haven't done all that then its not going to be that

The factory reset is ther option of last resort tbh although it should place the TV back to 'out of the box' state.

Re: Issue with Bravia TV - red light?

Mooly01 — Mon, 11 Dec 2017 08:32:22 GMT

One further quick thought on this. On my Sony there is a configuration menu for the LED itself. I've never investigated it or altered anything there but I seem to recall you could alter both its behaviour and I think colour.

Worth investigating before trying the full reset.