topic Re: KDL-43W805C Freeview menu & audio drop outs in Android TV

KDL-43W805C Freeview menu & audio drop outs

UnderTheStairs — Wed, 15 Feb 2017 17:17:56 GMT

I have a KDL-43W805C.

When I enter the Freeview menu via the GUIDE button on the remote, the TV audio will cut out for several seconds. Same thing happens when exiting the Freeview menu.

Also, the Freeview menu is sluggish to populate as I scroll up and down.

It's a jarring and irritating user experience. My other non-Android Sony TV doesn't do this.

Does anyone else have this issue?

BTW I've done a factory reset and the latest firmware is installed.

Thanks.

Re: KDL-43W805C Freeview menu & audio drop outs

Anonymous — Wed, 15 Feb 2017 17:47:49 GMT

Hi there

Unsure what model your other tv is, but to be honest, this is normal behaviour. I have a KD-55XD8577 and it does the same.

It could be related to this issue:

https://community.sony.co.uk/t5/android-tv/android-tv-bugs-and-issues/m-p/2040066#M48

Which from my understanding is resolved with Android 6.0 (Marshmallow). The Marshmallow update for ATV1 varieries will be very soon !

Is your other TV one of the new 2016 models that has marshmallow already installed?

Cheers

Re: KDL-43W805C Freeview menu & audio drop outs

UnderTheStairs — Wed, 15 Feb 2017 18:23:43 GMT

Hey,

My other Sony HDTV is about 5 years old now and has a Sony OS (can't remember the model number). The functionality doesn't draw attention to itself and it's therefore much smoother to use. There really aren't anywhere near the number of issues with my older model as there are with the Android TV's by the looks of it. I definitely regret buying an Android TV.

Checked those issues but none of them relate, thanks though.

Will the Marshmallow update apply to my model do you know?

Thanks.

Re: KDL-43W805C Freeview menu & audio drop outs

Anonymous — Wed, 15 Feb 2017 18:27:06 GMT

Hi there

Oops sorry, I mis-read your original post and you mentioned your other non-android TV - I took this as another andoid one

Unfortunately there are still a good amount of unresolved issues with Android TVs, but your model (KDL-43W805C) will get the Marshmallow update, when Sony roll it out. Which is not long now from my understanding.

Cheers

Re: KDL-43W805C Freeview menu & audio drop outs

UnderTheStairs — Wed, 15 Feb 2017 18:35:20 GMT

No problem and thanks for your help, appreciated.

I'm currently working with Sony support on the issue but I think their ultimate resoponse will be that this is normal behaviour - which if so, is very, very poor design.

I'll sell this TV and get an LG. The OS on there looks a lot snappier and well executed.

Thanks again.

Re: KDL-43W805C Freeview menu & audio drop outs

Anonymous — Wed, 15 Feb 2017 18:39:48 GMT

Curious if you can post back on what Sony Support eventually say. As I mentioned above, it happens on my TV too

Re: KDL-43W805C Freeview menu & audio drop outs

UnderTheStairs — Wed, 15 Feb 2017 19:19:01 GMT

Absolutely, not a problem.

Re: KDL-43W805C Freeview menu & audio drop outs

UnderTheStairs — Fri, 17 Feb 2017 13:56:57 GMT

Should hear back on Monday. Apparently.

Re: KDL-43W805C Freeview menu & audio drop outs

UnderTheStairs — Fri, 10 Mar 2017 16:20:01 GMT

Just to update you, Sony customer support has been abysmal. They've run me round in circles to the point where I've given up on getting an answer from them. I can safely say I'll never buy another Sony TV, especially whilst they're throwing their lot in with Google.

Sorry I couldn't get you an answer.

Re: KDL-43W805C Freeview menu & audio drop outs

____Telly — Fri, 10 Mar 2017 17:07:19 GMT

Have you thought about taking the TV back to where you bought it for a refund? I wish we had sooner. Android TVs fron Sony have only one good feature - picture quality. But everything else from the poorly designed remote (that only works if you point it within 2 degrees of the TV) through to YouView channels coming and going is so poor it's laughable. Avoid these TVs.

Re: KDL-43W805C Freeview menu & audio drop outs

UnderTheStairs — Fri, 10 Mar 2017 17:13:11 GMT

Glad to hear someone concur with my experience.

The picture being the only redeeming feature on these TV's is my sentiment exactly! Youview was so badly implemented that we deactivated it within 20 minutes of using it. Truly abysmal.

It's unlikely I can take it back to the shop due to time elapsed since purchase - though I guess it could be worth a try as Richer Sounds provide excellent customer service and they're a very reasonable company so I may give that a try.

Thanks.

Re: KDL-43W805C Freeview menu & audio drop outs

____Telly — Fri, 10 Mar 2017 17:37:37 GMT

I've come to the conclusion that asking for our money back is the only way to get Sony to take notice. We got a replacement TV around Christmas which fixed many problems (like catch-up services just disappearing). But, for all the improvements we were told would come with 'Marshmallow', you still can't watch catch-up and record to HDD without spitting blood.

Try the money back option, we are. It may not work, but I would recommend it to all disgruntled Bravia users.

Re: KDL-43W805C Freeview menu & audio drop outs

UnderTheStairs — Fri, 10 Mar 2017 17:40:46 GMT

I think I will.

The Marshmallow roll out looks to be a calamity too.

I've been looking at the LG operating system - looks pretty slick so I think we'll be heading down that path.

Re: KDL-43W805C Freeview menu & audio drop outs

____Telly — Fri, 10 Mar 2017 17:45:00 GMT

We have a little Samsung that works a treat. It's for another property we own but I have it at home at the moment so we can plug it in when the Sony doesn't work! Good luck!